Wolters Kluwer - Freelance Functional Support / Information Analyst of Enterprise Systems Benelux (ZZP)

As Senior Enterprise Software Engineer you will work directly with our internal customers to provide application support for the company’s enterprise systems landscape. The ideal candidate will be an experienced professional that can operate in a diverse and fast-paced environment

Essential Duties & Responsibilities

As Senior Enterprise Software Engineer you are responsible for a stable production environment of BackOffice applications like SAP. You are responsible that complex issues are solved according to agreed SLA times, you will;

• Reproduce errors, issues and/or bugs as a part of issue investigation to determine whether the issue is a product issue or an enhancement request and propose solutions within the SLA guidelines;
• Monitor the daily production process flows;
• Propose improvements and adjustments in the support process and application landscape and submit ‘Change Requests’ based on this;
• Indicate priority in the issues to be dealt with on the basis of necessity, desirability and costs;
• Coordinate maintenance releases. Ensure correct prioritization of the bug fixes to be scheduled and arrange communication (including announcements and release notes) about the maintenance release.
• Make proposals for changes to the functionality in the landscape to Team Manager and fellow enior Enterprise Software Engineers;
• Explore the possibilities of the application and keep track of market developments.
• Work with other departments to produce and maintain technical, user, and training material in accordance with the company's documentation standards.

As Senior Enterprise Software Engineer in an Agile development environment you will be responsible for supporting the business to implement the right changes on time and at the lowest possible cost to support end users in their daily processes. You will ensure the implementation of adjustments to the application landscape within the subject area, so that the continuity, consistency and quality of the application landscape is guaranteed. All the while doing this in the most cost-efficient way possible. Also you will;

• Prioritize business changes and plan (parts of) changes in releases/sprints based on priority, availability of resources and in agreement with Business Analysts, other product owners and supplier
• Perform the intake of ‘Change Requests’ and translate the desired changes into requirements, specifications or solutions and record these in the agreed deliverables;
• Ensure the implementation of these solutions, including the associated adjustments in the (functional) documentation;
• Take care of the testing and acceptance of new or changed functionalities within the subject area;
• Instruct your fellow Enterprise Software Engineers and key-users in the use of the new or changed functionality;
• Take initiatives to simplify and optimize processes and procedures;
• Advise on the use of, the design of and the adjustments to the functional landscape;
• Coordinate the implementation of software on acceptance and production environments with external developers;
• Lead projects (large CR’s) within the subject area;

• You have 7 years of experience in a similar position;
• You have SAP FICO (consultancy) experience;
• You have excellent communication skills;
• You have strong analytical skills;
• You are flexible and stress resistant;
• You are fluent and well written in Dutch and English;
• You have experience with application development and management processes;
• Knowledge of Agile methodologies is a plus;
• You are able to chair key- user meetings;
• You are a team player;
• You have experience with system testing and also project and release work;
• You are familiar with ASL/BiSL and ITIL;
• You have knowledge of process and information analysis methods and techniques;