Athlon - Technical Expert Workplace (Freelance/ZZP)

Max. hourly rate: €85

Hours per week: 32-40

Start date: ASAP

General

• Providing expert level support on workplace to other competencies, projects and support processes & solution design
• Maintain, administrate and be a power / key user of the mentioned tools underneath the ITSM processes
• Acts as SPOC for the proper setup, development and usage of the tools and processes
• Responsible for workplace hardware lifecycle
• Responsible for software provisioning / patch management
• Responsible for testing new patches and client software rollouts
• Responsible for Vulnerability management and client software lifecycle

Tasks

• Manage execution of software provisioning. Entry point for packaging requests. Quality gate of provided information.
• Manage creation of AppV packages for business applications within the Citrix terminal server environment. Entry point for packaging requests. Quality gate of provided information.
• Forward, collaborate and track progress with requestor and packaging provider
• Expert knowledge on required tools like SDWI, vNext SCCM, etc
• Execute operational tasks within the tools CISM, IT Shop, EMT, WAMS, DWGM, Admin.Net, as a power user or local admin
• Executes the end-user setup, operations & migrations
• Provide VIP support within the Athlon organization
• Consult & collaborate with application developers
• Ensure that end-user and application developer requests are fulfilled within the defined SLAs
• Responsible for client patch management
• Maintain knowledge of Client- & Printer standards used within Athlon.
• Manage lifecycle mgmt of client hardware and printers and consult / collaborate with local IT
• Consult incident mgmt functions with expert knowledge
• Create and maintain documentation of standards, processes and installed base (asset mgmt.)
• Train and communicate the related standards, tools and processes
• Handle further development for the mentioned services
• Responsible to maintain a up to date documentation and CMDB
• Support, consult, train countries service desks and Apps teams
• Create and communicate tool & process documentation (e. g. working instructions, standard tickets, etc)

Skills

• Expert knowledge in MS Windows, Office & Teams
• Expert knowledge in Client management environments
• In-depth knowledge of Citrix environments
• In-depth knowledge in AppV packaging
• Knowledge of Infrastructure Technology
• Power user of required software deployment tools
• Fluent English

Governance

• Knowledge on asset mgmt. / CMDB
• Process maintenance & development
• Create & maintain documentation
• Prepare and conduct training

Competences

• Proactive
• Communicative
• Driven
• Being able to delegate work